Frequently Asked Questions

Do you have to register an account to place an order?

No you don't, you can always check out as a guest. However setting up an account is very easy and is a great way of saving your personal details, such as delivery addresses for future use. This makes the site even quicker and easier to use.

How do I know if my order has been received?

When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.

Can I place an order from overseas?

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in mainland UK.

How can I pay for my purchases?

You can pay for your purchases online using PayPal or most major credit or debit cards, including American Express, Maestro, MasterCard, Visa Credit Card, Visa Debit Card, and Visa Electron - all managed securely using our PayPal payment gateway service.

Are my details secure?

Shopping with online gift store is as secure as shopping in any store. Your credit card details are processed by PayPal. Please note that in the interest of security, we will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order.

What should I do if my credit/debit card was refused while placing an order?

If your credit or debit card was refused while placing an order, please contact your card issuer.

Where do you deliver?

We currently deliver to mainland UK, excluding Scottish Highlands and islands.

When will my order be delivered?

We dispatch all goods within 2 working days from the payment of the order. Any exceptions will be noted on the product page of that item.

Do I have to be there to sign for delivery?

Some deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly.

Can I return a product, exchange it or get a refund?

We want you to be totally satisfied with every purchase you make. If for any reason, you are not completely happy with your purchase, please Contact Us.

How do I use a voucher code online?

To redeem any voucher codes enter the single use code you have received into the promotional code box on the payment screen on a qualifying product.

What do I do if my promotional voucher code doesn't work?

There are a number of reasons why your promotional voucher code may not be working, please see contact us for help.

How can I view and update my account details?

Once you've registered with us, you can sign in to your account at any time to view and update the personal details you have saved.

I have requested a password reminder for my account and haven't yet received it?

Please check your email has not been added to your junk/spam inbox. If this isn't the case please double check your email addresses and re-try requesting a password reminder.